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Refund Policy
Welcome to Sofavision tv, your trusted source for premium IPTV services . Our commitment to your satisfaction drives us to provide top-notch products and services. We proudly stand behind everything we offer, and your contentment is our priority.
Refund Terms
- At IPCheapy , we are committed to protecting your privacy and keeping your personal information secure. When it is necessary for us to collect personal information such as your name, postal or email address, or telephone number in order to provide our services or interact with you, we will do so in accordance with this policy. We take great care to keep your personal information confidential and secure. Your information is stored in a secure location that is accessible only by authorized personnel, and we use it only for the purposes outlined in this policy, such as processing your transaction, responding to your inquiries, or providing you with requested documents.
Refund Eligibility and Exclusions
However, certain scenarios are not eligible for refunds:
- Refunds will not be granted for issues stemming from factors beyond our control, including your device, internet connection, or other external elements.
- Violations of our terms and conditions resulting in account suspension render you ineligible for a refund.
- If you have used our services for a considerable duration and later encounter a technical problem that we cannot rectify within 10 days, you will qualify for a partial refund covering the unused portion of your subscription.
- Subscriptions activated with incorrect information, such as an incorrect MAC address, cannot be transferred to another device. Ensure accurate details during subscription to avoid such issues.
- Please note that switching subscriptions is only possible for devices and applications using M3U playlists; devices requiring MAC codes for connection are exempt from switching.
Initiating a Refund Request
If you believe you meet the criteria for a refund, kindly follow these steps:
1 - Utilize the contact form on our website to request a refund.
2 - Provide the email address you used for your purchase.
3 - Include your invoice number and MAC code if applicable.
- We endeavor to process your refund request promptly.
However, please note that it may take 21-30 days for your payment processor or financial institution to reflect the refund on your account or card statement.
Agreement to Terms and Conditions
By subscribing to sofavision IPTV‘s services, you acknowledge and agree to adhere to our refund policy and terms and conditions. Even if you overlooked reviewing them, they apply to your usage of our services. We enforce our policies fairly and impartially, expecting the same level of respect from our valued clients. Your subscription implies consent to our conditions. If you have inquiries, reach out to us anytime.
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